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CANCELLATION POLICY

RENTALS

Cancellations made 24 hours or more in advance of a booking, will receive a 100%* refund
Cancellations made 12 – 24 hours in advance of a booking, will receive a 50% refund
Cancellations made less than 12 hours in advance of a booking, will be charged the full amount of the rental
No-shows will be charged 100% of the rental

GUIDED TOURS

Cancellations made 72 hours or more in advance of a booking, will receive a 100%* refund
Cancellations made 48 – 72 hours in advance of a booking, will receive a 50% refund
Cancellations made less than 48 hours in advance of a booking, will be charged the full amount of the rental
No-shows will be charged 100% of the rental

LESSONS

Cancellations made 72 hours or more in advance of a booking, will receive a 100%* refund
Cancellations made 48 – 72 hours in advance of a booking, will receive a 50% refund
Cancellations made less than 48 hours in advance of a booking, will be charged the full amount of the rental
No-shows will be charged 100% of the rental

GROUP BOOKINGS

Group bookings of 10 or more are subject to a 7 day cancellation policy
Cancellations made 7 days or more in advance of a booking, will receive a 100%* refund
Cancellations made 3 – 7 days in advance of a booking, will receive a 50% refund
Cancellations made less than 72 hours (3 days) in advance of a booking, will be charged the full amount of the booking
No-shows will be charged 100% of the booking

OVERNIGHT TRIP AND TOUR BOOKINGS

Overnight trip and tour bookings are subject to a 7 day cancellation policy
Cancellations made 7 days or more in advance of a booking, will receive a 100%* refund
Cancellations made less than 7 days in advance of a trip or tour, will be charged the full amount of the booking
No-shows will be charged 100% of the trip/tour

CERTIFICATION COURSES

Certification courses are subject to a 7 day cancellation policy
Cancellations made 7 days or more in advance of a booking, will receive a 100%* refund
Cancellations made less than 7 days in advance of a course, will be charged the full amount of the booking
No-shows will be charged 100% of the course fee

*Please note: All bookings stating a 100% refund, will be issued a full refund, unless the booking is made online through paypal. In this case you will receive a 100% refund less 10% administration fee (charges from Paypal)

PLEASE BE AWARE, WE RESERVE THE RIGHT TO REFUSE SERVICE IN THE FOLLOWING CIRCUMSTANCES:
Participants are found to be under the influence of drugs or alcohol
Inappropriate behavior/language to staff or other guests
In any of the above circumstances, a refund will not be issued

All our tours operate light RAIN OR SHINE. We do not refund for inclement weather, unless the weather makes for an unsafe environment. We do not expect our customers to paddle in pouring rain, or weather which will make for an unenjoyable experience.
In high winds or other adverse conditions, we reserve the right to cancel or reschedule tours, based on management’s assessment of conditions. We will reschedule your tour or refund 100% of the rental or tour price if this occurs.